Ticketmaster Client Development Director Amy Naples responds to Tuesday’s member pre-sale ticket trouble:
“We have worked with the GABF team on a plan that will help rectify this unfortunate situation.Tickets purchased by a non-member will be cancelled and refunded. If we have difficulty in verifying the membership status of a purchaser, we will contact them directly to request their membership number. In addition, we will be re-enforcing the GABF ticket limit; therefore, any purchaser who bought more than four tickets per evening session (or two per Members-Only session), will have his or her order(s) reduced to the ticket limit.”
Read the full letter here.